- Service Agreement
1 | RESPONSIBILITIES
1. My PawButler undertakes to perform the agreed-on services in an attentive, reliable and caring manner and the Owner undertakes to provide all necessary information to assist in this performance.
2. My PawButler undertakes to notify the Owner of any occurrence pertaining to the pet which may be relevant to the care and well-being of the pet. The Owner will inform My PawButler of any quirks, personality issues, changes, conditions or illnesses that may affect the pet's behavior and/or well being. This information should be clearly explained within their online pet profile.
3. For Private Walks, the owner will provide suitable harnesses, collars and leashes as approved by My PawButler, as well as coats, boots or muzzles if required, aswell as any and all provisions required for the health and safety of the owner's pet.
4. For Off Leash Services, My PawButler will provide suitable leashes and the owner will provide suitable harnesses and collars, as approved by My PawButler.
5. My PawButler shall not be obliged to perform any other duties except those specified in the agreement. My PawButler will ensure that services are performed weather and pet health permitting. My PawButler reserves the right to terminate services based on the needs of the animals welfare and weather conditions.
2 | INVOICE PAYMENTS
1. All invoices shall incur a $5 or 3% of the outstanding balance, (whichever is greatest) for a late payment penalty if full payment has not been received within 7 days of the due date. Stated late fee will be applied every 28 days thereafter.
2. If you have an invoice that is 30 days past due, all future services will cease, and all booked and confirmed services shall be cancelled. If the invoice remains unpaid for 90 days without any arrangements, the account will be turned over to a collection agency or legal representation. The account holder will be liable for all costs incurred due to the collection of the overdue invoice(s).
3 | CANCELATIONS
1. Cancellation by the Owner of scheduled Off Leash, Walks and Visits services received after 6PM the day before said service, will be charged a $10 late cancellation fee. Day Camp cancellations after 6PM will be charged at full rate.
2. If My PawButler shows up for a scheduled service, and the pet which the service was meant for is not present, the owner will be billed at the full rate of the service.
We have a 14 day cancellation policy for all Boarding Services. Refunds will be processed as follows;
If 14 or more days notice is provided, you will receive a full refund (minus processing fee of 3.5%)
If less than 14 days but more than 7 days notice is provided half the invoice amount will be refunded (minus processing fee of 3.5%), and half will be credited to your account for a future services
If between 4 and 7 days notice is provided, all paid fees will not be refunded but all paid fees will be credited to your account for future services.
If 3 days or less notice is provided, 50% (half) of the boarding fee will be forfeit and 50% (half) will remain on your account for a future services.
4 | MEMBERSHIPS
1. All memberships are charged monthly and can be cancelled by providing My PawButler with 30 days notice.
2. Membership visits cannot be carried over to the next week. Visits per week have to be used within the same week.
3. In the event that My PawButler has to shut down the park on a day you have booked, a different day within the same week should be scheduled. If a different day within the same week is not possible to be used, My PawButler will add a park pass to your account for future use.
5 | LIABILITY
1. My PawButler will carry liability insurance relative to the services performed for the owner. A copy of the insurance policy can be made available to the client upon request.
2. Dogs do play hard and rough at times and some minor injuries cannot be avoided. We make every effort to treat minor injuries like scrapes, bumps and minor bites by one of our Pet First Aid Certified staff before they are returned home. If an injury was missed, the owner should reach out to My PawButler immediately. My PawButler will require pictures of the injury and will then advise as to the next steps. Injuries resulting from injuries that are not deemed to be a result of My PawButlers property, equipment or any kind of event that is out of My PawButlers controls will not be covered by My PawButler. A full investigation and report will be conducted and discussed with the Pet(s) owner(s) and will be reviewed on a case by case basis.
3. In the event of serious injury while in our care, My PawButler will take the pet to the vet and cover all costs, minus the deductible as stated in 5.9 as long as clauses 5.6, 5.7 or 5.8 do not apply and that all information as stated in clause 5.2 above has been provided.
4. My PawButler will only cover veterinary visits and invoices if the visit was approved by My PawButler prior to the visit. If the owner decides to take their pet to the vet without prior approval by My PawButler, the resulting invoice will NOT be covered by My PawButler and the full cost will be at the expense of the owner or person responsible for the unapproved vet visit.
5. My PawButler will not be liable for any lost/damaged tags or accessories that the client's pet(s) may be wearing.
6. My PawButler shall not be liable for any mishap, of whatsoever nature, which may befall a pet or caused by a pet on the owner's property.
7. My PawButler shall not be liable for any injuries caused by the pet to him/her self, such as cut/cracked paws/nails, sprains, overeating or consuming anything they shouldn't.
8. The pet owner shall be liable for all reasonable medical expenses and damages caused by their pet towards all third-party persons or property.
9. There is a $250 deductible for all claims which the owner of the pet will be responsible for if My Pawbutler agrees to use their insurance as approved my a manager of the company. Any amount over the deductible which the customer may incur will be applied to your account as a credit for future services. Cash refund on claims will only be provided in extreme and agreed upon situations.
6 | SECURITY
1. My PawButler warrants to keep safe and confidential all keys, remote control entry devices, access codes and personal information of the owner.
2. Owner shall disclose to My PawButler if the property is under any video/audio surveillance.
7 | INDEMNIFICATION
1. Except to the extent paid in settlement from any applicable insurance policies, the owner agrees to indemnify and hold harmless My PawButler and affiliates against all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever.
2. This indemnification will survive the termination of this agreement.
8 | EMERGENCIES
1. In the event of an emergency, My PawButler shall contact the owner, at the numbers provided, to confirm the owner's choice of action. If the Owner cannot be reached timorously, My PawButler is authorized to:
1.1. Transport the dog(s) to a veterinarian of their choice;
1.2. Request on-site treatment from a veterinarian;